The primary objective of a student grievance procedure is to ensure concerns are promptly dealt with and resolutions reached in a fair and just manner. It is essential each student be given adequate opportunity to bring complaints and problems to the attention of TCTC with the assurance each will be heard and due process afforded the student.

A grievance is a complaint by a TCTC student involving an alleged misapplication or violation of any TCTC policy or procedure that adversely impacts the student, or any other dispute within TCTC that directly impacts the student in adverse manners. A Grievance may include, but is not limited to, complaints alleging (a) mistreatment by a TCTC employee, (b) errors in the assessment of fees or other financial obligations, (c) registration errors, (d) loss of financial aid eligibility. A student is an individual who is enrolled to attend class full or part-time at TCTC.

Grievance Process:

1st step:
Resolve the problem informally with the person(s) alleged to have caused the grievance or with the direct supervisor/instructor?

2nd Step:
A formal student grievance may be filed with Career & Technical Advisor.

3rd Step:
If not resolved by Career and Technical Advisor, meeting with Administration is next step to resolve the issue.

4th Step:
TCTC is accredited by the Commission of the Council on Occupational Education. If not settled at the institution level the accrediting agency may be contacted.

Every effort will be made to resolve the situation at the local level. In the event a student cannot resolve a conflict concerning his/her technical training at the local level, he or she may contact our accreditation agency or our state agency:

Accreditation Agency

Council on Occupational Education
7840 Roswell Road
Building 300, Suite 325
Atlanta, GA 30350
www.council.org
(770)-396-3790 Fax or (800)-917-2081 Phone

State Agency

Florida Department of Education
Career and Adult Education
325 West Gaines Street
Suite 734
Tallahassee, Florida 32399-0400
Phone (850)-245-0446